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FAQ - Frequently Asked Questions
We accept a variety of payment methods including credit and debit cards (Visa, MasterCard, American Express), PayPal, etc.
No, we offer free shipping for orders within Germany. There is no minimum order amount to benefit from this offer.
Yes, we accept returns of unused and undamaged products within 14 days of receipt. Please note that returned items must have the original packaging intact and all accessories included. Return shipping costs are at the customer's expense.
Usually, shipping takes on average between 4 and 15 days after order confirmation. Please note that delivery times may vary due to holidays, weather conditions or other unforeseen circumstances. However, we always strive to ship your order as quickly as possible and keep you updated on the delivery status.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to track the delivery status of your order.